Telecommunication Support Technician - on site Rochester MN

Overview:
Our client is looking for a Telecommunication Support Tech.  This position receives direction from Telecommunications leadership and works collaboratively in a team environment. The incumbent works closely with clinical staff, operational staff, Information Technology personnel, suppliers, and other internal and external stakeholders to support communication device operations throughout client. This position also supports the operational lifecycle management of communication devices utilized throughout client.

Responsibilities:

• Responsible for receiving, programming, configuring, testing, deploying, maintaining, troubleshooting, repairing, tracking, and retiring paging devices and related communication equipment. 
• Maintains accurate inventory records and asset accountability for communication devices supporting clinical and operational staff across the enterprise.
• Performs daily activities associated with communication device provisioning, inventory control, repair, distribution, shipping, receiving, and lifecycle management. 
• Receives and processes returned devices, conducts functional testing and quality assurance reviews, performs minor repairs, and prepares equipment for redeployment. 
• Supports fulfillment of device requests and coordinates shipments to client locations in Minnesota, Arizona, Florida, and Wisconsin.
• Maintains inventory levels, monitors asset utilization, conducts inventory audits, and ensures accurate documentation within asset tracking systems. 
• Assists with communication equipment replacement programs, device refresh activities, and disposal processes while maintaining compliance with organizational policies and operational procedures.
• Supports communication device operations by troubleshooting hardware issues, coordinating escalations when necessary, maintaining operational documentation, and assisting with continuous improvement initiatives related to inventory management, asset accountability, and communication technology support. 
• Other job-related duties as assigned by leadership.

• Requires strong organizational, customer service, communication, and problem-solving skills. 
• Demonstrated ability to maintain accurate records and manage inventory within established processes and procedures. 
• Experience using Microsoft Office applications and asset tracking or inventory management systems.
• Ability to work effectively in a team-oriented environment while independently managing assigned responsibilities. 
• Must be adaptable and flexible in an ever-changing work environment. 
• Ability to prioritize and manage multiple tasks simultaneously while maintaining attention to detail and accuracy.
• Requires basic troubleshooting and hardware support skills. 
• Ability to identify issues, perform routine maintenance and minor device repairs, and coordinate resolution of more complex technical issues. 
• Demonstrates a commitment to customer service and operational excellence while supporting critical communication technologies.

• Experience supporting healthcare communication systems.
• Experience with paging systems, telecommunications equipment, wireless communication devices, or mobile device management.
• Experience with inventory control, asset lifecycle management, shipping, receiving, and logistics operations.
• Experience performing device configuration, testing, deployment, and troubleshooting activities.
• Experience using enterprise asset management or inventory tracking systems.

Education:

• High School diploma/GED and two (2) years of telecommunications, technology support, inventory management, logistics, asset management, related experience.
  OR
  Associate’s degree

Location:

• On Site
• W2 Only

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